Customer Support

Contact Numbers and Email
Boulder/Denver Metro: 303-546-9151
Nationwide Toll-Free: 866-546-9151
Support Email

Support Hours
Monday – Friday: 9am – 5pm

Quick Links
Web Mail 

Support Documentation

Below are solutions to commonly asked support questions. If you can’t find your answer, please contact us.

Billing and Payment

Indra’s Net bills retroactively on or about the 2nd, for services rendered in the previous calendar month. For dialup customers who have a choice of billing plans, we also offer you the flexibility to change your plan, so that you can save money when your Internet usage needs change; simply contact us to make either a temporary or a permanent change.

For your convenience, we recommend monthly payment by credit card (VISA or MasterCard); payment is posted automatically and you will receive an email notification each month detailing your charges. Postal billing is available but will incur a $1/month surcharge.

Change Your Billing Information
Have you moved? Has your credit card expiration date changed?Please contact Indra Support at 303-546-9151 (866-546-9151 toll free) to update your billing information. If you’re not already paying your Indra’s Net bill via credit card, consider switching now – save $1 and save a tree!

Account Information

Change Your Password
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What People Are Saying

  • I would like to extend our heartfelt thanks to you all for an outstanding job with our transfer of service to Indra. Without your tremendous attention to detail we would have experienced costly downtime.

    Sean O’Leary
  • Indra consistently goes above and beyond to meet our needs. They are always fast and reliable.

    Susan Frank, COO, Entertainment Industry Foundation
  • I'm a customer because when I need special services I can call Indra and get them.